Terms & Conditions

The service and who is who

The platform is a tool. The center that invited you decides what it records, whom it invites, what it charges and what it sends; eKlever Tech LLC hosts the platform, keeps it secure and available, and processes data on the center's behalf as the Privacy Policy describes. Anything about your child's care, your bill or your record is between you and the center.

Accounts and security

Accounts are created from an invitation sent by a center; there is no open registration. Keep your password to yourself, use one of your own, and tell the center or us if you think someone else has used your account. Sensitive actions may ask you to sign in again. A center may end a family's access when the child leaves; you may ask the center to close your account.

Acceptable use

Use the platform lawfully and for its purpose: your family's or your center's part in the care of the children. In particular:

• Do not try to reach data, accounts or centers that are not yours, nor probe, scrape, overload or interfere with the platform.
• Photos, messages and records the center shares with you are for your family's use; do not publish other people's children or contact details.
• Do not upload anything unlawful, harmful or that you have no right to share, and do not impersonate anyone.
• Pickup codes, QR cards and kiosk PINs identify a person: do not lend them.

Content, records and consents

The center owns the records it keeps about the children it serves. What you upload or write (documents, photos, messages, signatures) stays yours, and you give the center and eKlever Tech LLC the license needed to store, display and deliver it within the service. Consents you give in the platform (photos, medications, field trips, location, ACH debits) are recorded with their date and version and can be withdrawn where the platform says so.

Online payments

When a center collects online, the payment is processed by the merchant the center chose (for example Accepta, Stripe or ATH Móvil); the platform never stores card or bank account numbers, only the last four digits and the outcome. Each ACH debit carries its own one-time authorization. Invoices, refunds, late fees and disputes are matters between you and the center; eKlever Tech LLC does not hold your money.

SMS Terms

Your childcare center can send you text messages (SMS) through eKlever Childcare, a service operated by eKlever Tech LLC. These are the terms of that program:

• Program: eKlever Childcare account and service notifications. Your center can text you emergency and closure alerts, billing and payment notices (invoices, due dates, payment confirmations), attendance and pickup notices (check-in and check-out, authorized pickups, pickup verification codes), updates about your child (daily reports, incidents, medication requests, expiring documents), updates on your own enrollment application, and reminders of appointments, forms to sign and messages waiting in the portal. The center's name opens every message. This is not a marketing program: no marketing or promotional texts are ever sent, and there is no marketing opt-in.
• Consent: you agree to receive these messages by ticking the SMS box next to your mobile number on your center's enrollment application, by pressing «Accept and turn on» under «Text messages (SMS)» in the family portal, or by signing your center's enrollment form that carries the same text. Consent is not a condition of enrollment or of any purchase.
• Message frequency varies with your center's activity and yours (invoices, pickups, appointments); emergency alerts are sent only when the center declares an emergency or a closure.
• Opt-out: reply STOP to any message to stop receiving texts, or turn off «Text messages (SMS)» in your account. Reply START to receive them again. You keep receiving the center's notices in the app, by push and by email.
• Help: reply HELP to any message, or write to privacy@eklevertech.com.
• Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your coverage.
• How your number is handled is described in the Privacy Policy. Your mobile phone number and messaging consent are never shared, sold or provided to third parties or affiliates for marketing or promotional purposes.

Message and data rates may apply.

Notifications and email

The platform notifies you in the app, by push on the devices you enable and by email at the address on file; you manage those preferences from your account. Emergency alerts always go out through every channel you keep on; the SMS channel is the only one with a switch of its own.

Availability and changes

We work to keep the platform available and may take it down briefly for maintenance. Features can change, be added or be retired; when a change affects what a center or a family can do, the center is told first. The platform is not designed to be anyone's only means of safety: in an emergency, follow your center's instructions and the authorities.

Disclaimers and limitation of liability

The platform is provided as is, to the extent the law allows, without warranties of uninterrupted or error-free operation. eKlever Tech LLC is not responsible for the care the center provides, for the accuracy of what the center or a family records, or for indirect, incidental or consequential damages. Nothing here limits a liability that the law does not allow to be limited.

Suspension and termination

We may suspend or close an account or a center that breaks these terms, puts other people's data at risk or misuses the platform, and the center may end a family's access at any time. When access ends, data stays with the center under its retention policy and the Privacy Policy.

Governing law

These terms are governed by the laws of the Commonwealth of Puerto Rico and the applicable laws of the United States, and any dispute is heard by the courts of Puerto Rico, without prejudice to the rights the law grants you where you live.

Changes to these terms

If these terms change, this page is updated and the date above changes; a material change is also announced to the centers. Using the platform after a change means you accept the updated terms.